The Frequently Asked Questions page has been grouped into top-level sections for your convenience.
Click on the category or type of insurance that your question relates to:
Insurance Information and Answers Related to General Questions
Is e-Insure Services an insurance company?
No. E-Insure's only function is to help our clients find an online quote engine that can meet their needs. Once e-Insure transfers a client to the appropriate partner, we step back from the process. As a result, e-Insure collects no information regarding what happens after we present a client with a partner's application.
How do I get an insurance quote from your website?
You can find Insurance Quotes from our listings by selecting a category such as: Auto Insurance. Once you are on the Product page, fill in the zip code box and click submit. The next page will list our partners for which you may receive quotes and apply for insurance.
Why won't the insurance quote application open?
Please make sure you have enabled pop-ups; your browser may block the insurance application windows. If you are still having trouble, there is a page called "Quote Confirmation;" if you find this page, please look in the second line of the text for a link to the specific application that you are looking for. Still cannot open the application? Feel free to contact customer service from our web link on the leftside nagivation.
But I'm sure I purchased insurance directly from e-Insure. It says so right on my policy!
Look again. e-Insure has several competitors with very similar names, some of whom sell insurance directly, rather than acting as a referral agent, as e-Insure does. The names "eInsure," "e-Insure," "eInsurance," and "e-Insurance" all belong to e-Insure Services, Inc. Anything else is another company.
I need to file a claim on the policy I purchased through e-Insure. How do I do that?
Because e-Insure is only a referral agent, we have no information about any policy you may have purchased from one of our partners. If you need to file a claim, you must contact the insurance company that issued your policy.
I purchased an insurance policy through e-Insure. How can I get a copy of my policy documents?
Because e-Insure is only a referral agent, we have no information about any policy you may have purchased from one of our partners. If you need copies of your policy documents, you must contact the insurance company that issued your policy.
I'd like to talk to somebody about my policy or billing arrangements. Who do I call?
Because e-Insure is only a referral agent, we have no information about any policy you may have purchased from one of our partners. If you need to discuss your policy or billing arrangements, you must contact the insurance company that issued your policy.
I forgot who issued my policy. Can you help me find out?
Not directly, since most of our partners are either insurance agents or online quote engines that represent multiple insurers, rather than insurance companies themselves.
Your best bet is to contact the e-Insure Partner that helped you purchase your policy. You can find this contact information in your User Profile. If this doesn't work—for example, if that partner is out of business—contact our Customer Service department and we will see what we can do to help.
I applied for an insurance quote several days ago, and haven't received it yet. What should I do?
In many cases, if you applied for a simple insurance product, such as auto insurance, you should have received your quote immediately online. More complex products—such as commercial liability insurance—often require the assistance of an agent, who may take a day or two to get back to you. In any case, if you have waited more than a few days, you should follow up directly with the company that was supposed to provide the quote. You can find their contact information in the User History section of your User Profile.
You sent me an e-mail with attachments, and I can't open them. What happened?
E-mail servers come in two flavors: those that accept HTML e-mails (the ones that look like little web pages), and those that do not. Since most modern e-mail servers accept HTML mail, that is the default setting on your user profile. If you didn't indicate otherwise during the user registration process, then any e-mails we send you will contain HTML code (making them difficult to read) and a few small attachments, which contain graphic images.
You can solve the problem very easily by changing the Mail Format setting in your User Profile.
I am getting lots of junk e-mail. Is e-Insure selling my personal information to advertisers?
Absolutely not! In accordance with our Privacy Policy, e-Insure never reveals personal information about our clients to anyone, for any reason, except as required by law or as necessary to assist our partners in providing them with an insurance quote.
Unfortunately, we have no such direct control over our partners. If you believe, however, that one of our partners is violating your privacy, we encourage you to inform our Customer Service department, and we will investigate the matter.
If, following our investigation, we determine that a partner has violated a client's privacy, we will issue a single warning. Future violations will result in the immediate termination of the e-Insure Partner relationship.
Maybe so, but a lot of my junk mail comes from somebody@einsure.com. Knock it off!
Unfortunately, there are a number of sophisticated computer viruses that spread themselves by secretly sending e-mails to addresses they find on the host computer. To further complicate things, many of these viruses "spoof" the e-mail's From field, meaning that their e-mail appears to come from another address drawn from the host computer, rather than from the host itself.
e-Insure's servers are strictly virus-free. Many other computers are not, however, and since over a quarter-million people have done business with us, there are a lot of false e-mails out there with our name on them.
Fine, but what about the mail you do send?
As a rule, there are only two types of e-mail you should receive from e-Insure. The first includes messages that pertain to the administration of your account, such as registration confirmations and the like. These are one-time messages, so there's no need to unsubscribe.
In addition, we routinely send announcements to our subscriber base as we add new products or content to our website. If you are receiving these, it is because you indicated during the registration process that you didn't mind receiving them. To unsubscribe from these mailings, edit your e-mail preferences in your User Profile.
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